Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)
eGIRO

eGIRO stands for Electronic GIRO. It is a nationwide digital initiative that fully digitises the GIRO application process. It aims to significantly reduce the GIRO set-up turnaround time, providing customers a much more efficient and convenient payment method.

The current manual paper-based GIRO applications may take up to 8 weeks to complete due to processing time between Tuas Power and the banks.

Customers often find it a hassle to arrange separate, manual payments for their first invoice when their paper GIRO application is still pending approval.

Should their paper GIRO application be rejected, they will have to submit a fresh application which results in further delay all over again.

Applying for eGIRO reduces the processing time to less than 48 hours, bringing about greater convenience and efficiency for all customers.

Customers may apply via Tuas Power website and simply specify their designated bank for the payment through eGIRO

Customers can only create an eGIRO instruction via Tuas Power website. Application through participating bank is currently not available.

No worries! The good news is that currently, customers will not be charged for creating an eGIRO instruction via Tuas Power website.

Tuas Power understands the importance of data security. Rest assured that there are stringent security measures put in place to safeguard customers personal data that passes through eGIRO. Customers’ data is encrypted.

Only the bank and Tuas Power that customers have authorised to receive their data is able to decrypt the data to execute the transactions that were requested. The authentication and authorisation process are underpinned by banks’ 2FA and Transaction Signing.

eGIRO is currently not replacing paper GIRO. Customers may visit this website to set up recurring payment via e-GIRO.

There are 7 eGIRO participating banks:

e-GIRO participating banks

Corporate bank account

Personal/Retail bank account

Bank of China

Yes

Yes

DBS Bank
Limited/POSB

Yes

Yes

Maybank

Yes

Yes

Oversea-Chinese Banking Corp (OCBC)

Yes

Yes

 Standard Chartered Bank

No

Yes

The Hongkong and Shanghai Banking Corporation Limited (HSBC)

No

Yes

United Overseas Bank Limited (UOB)

Yes

Yes

Reference: The Association of Banks in Singapore

If customers do not own a corporate bank account, they may use their personal bank account for the participating banks as indicated.

Not sure how to complete the eGIRO setup? Simply refer to the respective guidelines by the designated bank linked above.

Customers should contact their designated bank if they require any further assistance.

Setting up an eGIRO is easy and quick. Simply follow the steps below!

  1. Select eGIRO as payment mode on Tuas Power website and fill in the relevant details.

  2. Ensure that the eGIRO setup has been authorised by the designated personnel within 48 hours. (Only
    applicable if customer is applying under a Corporate bank account*)

  3. Once the customer clicks on “Apply now”, the designated bank’s internet banking login page will be
    launched, for the customer’s secure log in with his or her user ID & password.

  4. Customers should select the bank account that they wish to make payment from to complete their eGIRO
    setup and submit their application.

  5. Customers will be redirected back to Tuas Power website to view their submission status. They will
    receive confirmation from the bank and Tuas Power within 48 hours informing them of their application status.

Please do note that once submitted, customers will not be able to amend existing eGIRO instructions via Tuas Power website. However, if they wish, they may initiate a cancellation through their Internet Banking Portal before resubmitting a new eGIRO set-up.

This differs from bank to bank. Some banks allow the customer to select his or her desired end date during the eGIRO setup process, however, other banks do not offer this option. If that is the case, by default, the eGIRO application will be valid for 1 year from the day of approval.

Fret not! If customers do encounter error during the application process, they can try to clear their browser’s cache or use a different browser. Customers may also try to restart their computer or mobile phone if necessary. If the problem persists, please contact us at our CusCare Hotline at 6838 5565 or contact their selected bank for assistance.

Each eGIRO application is for one premise address that has a unique TPS Account Number. If a customer has multiple
premises with Tuas Power, the customer will have to submit different eGIRO application for different premises.

Customers should receive an email or text message from Tuas Power and/or their selected bank within 48 hours to view their eGIRO application status.

Customers can view their eGIRO submission status when they are redirected back to the Tuas Power website after completing the setup.

  • If the application was submitted successfully, customers will see a screen that indicates “EGIRO
    SUBMISSION SUCCESSFUL”.

  • If the application was not submitted successfully, they will see a screen that indicates “EGIRO SUBMISSION FAILURE”. In the latter case, customers will have to resubmit a fresh application.

There are a few reasons why the customer’s eGIRO application was not submitted successfully.

  1. No approval from authorisers to complete eGIRO setup

  2. Inactive for a long time

  3. Window has been closed before finishing the eGIRO setup

  4. Incomplete application setup via the banking portal

In the case where a customer’s eGIRO application has been rejected, Tuas Power will send an email informing the customer of the rejection of application and the respective reason.
Do not worry as customers will also be guided on the next steps and will have to submit a fresh application accordingly.

Cheque Free

In support of our nation’s drive towards electronic payment, Tuas Power is no longer accepting or issuing cheques since 1 October 2023.

Customers are encouraged to start using alternative payment modes available.

Tuas Power will continue to process cheques received until 31 December 2023, at a charge of $25 per cheque.

This is as part of Tuas Power’s support for the nation’s drive to go cheque-free by 2025 as announced by The Monetary Authority of Singapore (MAS), as well as helping customer transit to other payment mode.

Yes, Tuas Power is happy to inform all corporate customers that Tuas Power will continue to process the cheques that are received after 1 October 2023. To ensure a smooth transition, Tuas Power will continue to accept cheques as a form of payment from our customers at $25 per cheque, until 31 December 2023.

Customers are encouraged to set up alternative payment methods as soon as possible to avoid any additional charges!

Fret not! There are no additional charges for making payments via GIRO, Telegraphic Transfer, e-Nets or AXS machines. Please ensure that the payment reference/ account number is indicated for payment.

Starting from 1 November 2023, at least 7 banks* will start imposing fees on cheque issuers for both corporates and individuals, while other banks will do so by July 2024. 

Charges associated with cheques will vary, depending on the bank of choice. They are predicted to rise between $2 to $6 by 2025 as cheque volume in the nation continues to fall. 

*The following banks will start to impose fees on cheque issuers.

  1. DBS Bank Limited

  2. Maybank

  3. Oversea-Chinese Banking Corp

  4. Standard Chartered Bank 

  5. The Hongkong and Shanghai Banking Corporation Limited 

  6. United Overseas Bank Limited

  7. Citibank

For more details, please check with the respective banks.

Going cheque-free is a much more convenient and efficient choice! Alternative payment methods offer quick and easy payment that can be done securely.

Not to worry.  Refunds will be made via bank transfer within 30 days after Tuas Power has received payment for the final bill. To ensure smooth processing of refunds, the customer must ensure that he or she has provided Tuas Power with the bank details to process the refund. Corporate customers should contact creditcontrol@tuaspower.com.sg with the following details:

  • Bank Account Name

  • Bank Account Number

  • Swift Code

  • Email Address

Upon termination of the customer’s account, any excess balance or security deposit will be refunded via bank transfer within 30 days after Tuas Power has received payment for the final bill.

To ensure smooth processing of refunds, the customer needs to ensure that he or she has provided Tuas Power with the bank details to process the refund. Corporate customers should contact creditcontrol@tuaspower.com.sg with the following details:

  • Bank Account Name

  • Bank Account Number

  • Swift Code

  • Email Address

Corporate customers may contact creditcontrol@tuaspower.com.sg with the following details to process their refunds:

  • Tuas Power Account Number

  • Bank Account Name

  • Bank Account Number

  • Swift Code

  • Email Address

Customers may contact Tuas Power should they have any queries.

PayNow QR

PayNow QR is a convenient and faster way for you to make payments by scanning a QR code using your mobile banking app. It is also secure as it adopts the same high security standards adopted by the Singapore banking industry for fund transfers such as FAST and GIRO.

To make a payment, scan or upload the QR code using any PayNow-participating banking app.

PayNow QR follows the SGQR standard and allows QR scan and pay for PayNow FAST transactions between customers from the PayNow participating banks.

PayNow QR adopts the SGQR standard where consumers can scan the QR code with supported bank applications and pay via PayNow.

Here are the 9 PayNow QR participating banks. 

  1. Bank of China (BOC) 

  2. Citibank Singapore Limited

  3. DBS Bank Limited

  4. Industrial and Commercial Bank of China (ICBC)

  5. Maybank 

  6. Oversea-Chinese Banking Corp (OCBC) 

  7. Standard Chartered Bank 

  8. The Hongkong and Shanghai Banking Corporation Limited (HSBC)

  9. United Overseas Bank Limited (UOB) 

You may visit the Association of Banks in Singapore (ABS) website to see the latest list of PayNow QR participating banks.

It’s easy!

  1. Open your PayNow QR supported banking app.

  2. Tap on Scan to Pay or QR Pay on the banking app.

  3. Scan PayNow QR on your Tuas Power electricity bill to make payment.

  4. Your Tuas Power billing account number and outstanding balance will automatically appear on your banking app.

  5. If you wish to change the payment amount, it is editable, so you can simply adjust it to your preferred amount.

  6. Confirm and submit your PayNow request.

Upon successful payment, you should receive a payment notification from your bank.

Yes, of course! Once you scan the PayNow QR code, the payment amount will be auto filled for you, but it is adjustable.

However, please note that your reference number will be auto filled with your invoice number, which is non-editable.

Typically, the current industry limit is set at $5,000. However, some banks have increased the limit to $200,000. The limit is also dependent on your company’s authoriser limits.

You may refer to the daily transfer limits offered by the respective banks here.

There is no expiry date for our PayNow QR. You can choose to make payment anytime before the next billing period.

The expiry date varies and will be stated in the invoice.

Each PayNow QR code is unique to the invoice received that month. As such, you will need to use the new PayNow QR to make payment instead.

Yes! Upon successful payment, you should receive a payment notification from your bank if you have subscribed to electronic banking notification. Tuas Power will also notify you of your successful payment via email.

You will need to register for a PayNow Corporate or Personal bank account to make payment via PayNow QR.

Simply log into your Internet Banking Portal and register for PayNow Corporate or Personal. Please do ensure that you have approved the setup and complete the registration. Once completed, the PayNow Corporate or Personal status should reflect that it is “Active”.

If you require assistance, you may contact us here.

No worries! PayNow QR is completely free of charge.

Do not worry! If you encounter an error during your payment, simply restart the app and try again.

If you are still unable to complete your payment successfully, please get in touch with your designated bank. Alternatively, you may contact us here.

If you require more information, you may visit the website of your selected bank.

Kindly refer to the FAQs from the respective banks below.

  1. Bank of China (BOC) 

  2. Citibank Singapore Limited

  3. DBS Bank Limited Corp

  4. Industrial and Commercial Bank of China (ICBC)

  5. Maybank

  6. Oversea-Chinese Banking Corp (OCBC) 

  7. Standard Chartered Bank 

  8. The Hongkong and Shanghai Banking Corporation Limited (HSBC)

  9. United Overseas Bank Limited (UOB) 

If you would like further assistance, you may contact us here.

You can make partial payment by editing the bill amount on PayNow supported banking app.

Tuas Power only allow one PayNow transaction at a time to any Tuas Power billing accounts. This is to ensure accurate tracking and review of payment transactions.

The overpaid amount will be reflected in your account or bill as credit balance. This amount will be automatically deducted from the outstanding balance on your next Tuas Power bill(s).

With PayNow QR, you only need to scan the QR code generated in your Tuas Power invoice. The QR code embeds all the required payment details such as the payment amount and reference number which saves you the time to manually enter the payment details and reduces error in data entry. The payment transaction can be completed seamlessly.

Carbon Tax

A carbon tax is a tax imposed on releases of carbon dioxide (CO2), which is emitted largely through the combustion of fossil fuels used in electricity production; industrial, commercial, and residential heating; and transportation.

It is a carbon pricing scheme implemented on 1 January 2019 to help meet the nation’s net zero targets and underpins our climate mitigation efforts.

The Grid Emission Factor measures the amount of carbon emissions per unit of electricity generated. This includes all generation sources such as natural gas, solar and waste-to-energy.

Source: https://www.ema.gov.sg/resources/faqs/statistics/carbon-emissions/what-is-grid-emission-factor-gef

The carbon tax level was previously set at $5/ tCO2e* from 2019 to 2023. However, effective from 1 January 2024, the carbon tax will be raised to $25/ tCO2e to support the nation’s net zero target. The carbon tax will continue to rise, and it is expected to reach a maximum of $80/ tCO2e by 2030.

Source: https://www.nccs.gov.sg/singapores-climate-action/mitigation-efforts/carbontax/

*It refers to tonnes (t) of carbon dioxide (CO2) equivalent (e)

The increase in carbon tax helps to strengthen the price signal for businesses and individuals to reduce their carbon footprint and encourage the use of cleaner energy sources.

This is crucial as Singapore works towards decarbonization and its national climate goals.

With the rise in carbon tax, we will be revising our Tuas Power Carbon Tax Charge accordingly as the Carbon Tax Rate is one of its components. As a result, our carbon tax charge will rise from the initial $0.0020285/kWh to $0.01030/kWh as reflected in your invoice.

Please see below for an example of how the carbon tax charge is being computed by Tuas Power:

Starting from 1 January 2024, the GEF rate of 0.4168 kg CO2/kWh will be applicable and shall be passed through to consumers. This will be reflected in your carbon tax charges.

No worries! Tuas Power will not be backdating and collecting the GEF adjustments made in both 2021 and 2022.

But effective from 1 January 2024, the GEF rate of 0.4168 kg CO2/kWh shall be applied.

*After receiving updated data from licensees, the Energy Market Authority (EMA) has revised the GEF published in November 2021 from 0.4057 kg CO2/kWh to 0.4085 kg CO2/kWh.

As we are committed to our journey in going green and supporting the nation’s goal of moving towards net zero, we will be actively exploring ways to go green and reduce our carbon emissions which will result in less cost being passed on to our customers.

We are also committed to keeping our electricity prices affordable and competitive for our customers.

You can consider adopting energy efficient practices, and explore energy-saving technologies. These measures can help to reduce overall energy consumption.

GST 2024

GST stands for Goods and Services Tax. It is a consumption tax applied to the sale of goods and services.

Effective from 1 January 2024, the GST rate will be raised from 8% to 9% and the newly revised GST rate will be applicable to all chargeable items.

To learn more about the GST rate, you may visit the IRAS website here.

We urge customers to consider adopting more energy efficient practices, such as using energy-saving appliances, and being mindful of electricity usage to offset the impact of increased GST on their bills.

While the base electricity rates remain the same, the rise in GST will result in an overall increase in electricity costs. As such, it is normal to see the cost of your electricity bill rise.

Starting from 1 January 2024, the revised GST rate of 9% will be applied to all chargeable items including, but not limited to the following:

  • Total Electricity Rate Cost 

  • One-time charges 

  • Miscellaneous/ administrative charges 

  • AMI Meter Installation (if applicable) 

As a result, you may see a revision in your monthly bill starting 1 January 2024. 

The GST rate will be charged according to your electricity billing period. This simply means the old GST rate of 8% will be applied to your electricity usage for December 2023, while the revised GST rate of 9% will be applied to your electricity usage from January 2024 onwards.

No worries! If your electricity consumption period falls before 1 January 2024, the outstanding balance will not be subjected to the 9% GST even if payment is made after 1 January 2024.

To find out more, kindly refer to IRAS website here.

eGIRO

eGIRO stands for Electronic GIRO. It is a nationwide digital initiative that fully digitises the GIRO application process. It aims to significantly reduce the GIRO set-up turnaround time, providing customers a much more efficient and convenient payment method.

The current manual paper-based GIRO applications may take up to 8 weeks to complete due to processing time between Tuas Power and the banks.

Customers often find it a hassle to arrange separate, manual payments for their first invoice when their paper GIRO application is still pending approval.

Should their paper GIRO application be rejected, they will have to submit a fresh application which results in further delay all over again.

Applying for eGIRO reduces the processing time to less than 48 hours, bringing about greater convenience and efficiency for all customers.

Customers may apply via Tuas Power website and simply specify their designated bank for the payment through eGIRO

Customers can only create an eGIRO instruction via Tuas Power website. Application through participating bank is currently not available.

No worries! The good news is that currently, customers will not be charged for creating an eGIRO instruction via Tuas Power website.

Tuas Power understands the importance of data security. Rest assured that there are stringent security measures put in place to safeguard customers personal data that passes through eGIRO. Customers’ data is encrypted.

Only the bank and Tuas Power that customers have authorised to receive their data is able to decrypt the data to execute the transactions that were requested. The authentication and authorisation process are underpinned by banks’ 2FA and Transaction Signing.

eGIRO is currently not replacing paper GIRO. Customers may visit this website to set up recurring payment via e-GIRO.

There are 7 eGIRO participating banks:

e-GIRO participating banks

Corporate bank account

Personal/Retail bank account

Bank of China

Yes

Yes

DBS Bank
Limited/POSB

Yes

Yes

Maybank

Yes

Yes

Oversea-Chinese Banking Corp (OCBC)

Yes

Yes

 Standard Chartered Bank

No

Yes

The Hongkong and Shanghai Banking Corporation Limited (HSBC)

No

Yes

United Overseas Bank Limited (UOB)

Yes

Yes

Reference: The Association of Banks in Singapore

If customers do not own a corporate bank account, they may use their personal bank account for the participating banks as indicated.

Not sure how to complete the eGIRO setup? Simply refer to the respective guidelines by the designated bank linked above.

Customers should contact their designated bank if they require any further assistance.

Setting up an eGIRO is easy and quick. Simply follow the steps below!

  1. Select eGIRO as payment mode on Tuas Power website and fill in the relevant details.

  2. Ensure that the eGIRO setup has been authorised by the designated personnel within 48 hours. (Only
    applicable if customer is applying under a Corporate bank account*)

  3. Once the customer clicks on “Apply now”, the designated bank’s internet banking login page will be
    launched, for the customer’s secure log in with his or her user ID & password.

  4. Customers should select the bank account that they wish to make payment from to complete their eGIRO
    setup and submit their application.

  5. Customers will be redirected back to Tuas Power website to view their submission status. They will
    receive confirmation from the bank and Tuas Power within 48 hours informing them of their application status.

Please do note that once submitted, customers will not be able to amend existing eGIRO instructions via Tuas Power website. However, if they wish, they may initiate a cancellation through their Internet Banking Portal before resubmitting a new eGIRO set-up.

This differs from bank to bank. Some banks allow the customer to select his or her desired end date during the eGIRO setup process, however, other banks do not offer this option. If that is the case, by default, the eGIRO application will be valid for 1 year from the day of approval.

Fret not! If customers do encounter error during the application process, they can try to clear their browser’s cache or use a different browser. Customers may also try to restart their computer or mobile phone if necessary. If the problem persists, please contact us at our CusCare Hotline at 6838 5565 or contact their selected bank for assistance.

Each eGIRO application is for one premise address that has a unique TPS Account Number. If a customer has multiple
premises with Tuas Power, the customer will have to submit different eGIRO application for different premises.

Customers should receive an email or text message from Tuas Power and/or their selected bank within 48 hours to view their eGIRO application status.

Customers can view their eGIRO submission status when they are redirected back to the Tuas Power website after completing the setup.

  • If the application was submitted successfully, customers will see a screen that indicates “EGIRO
    SUBMISSION SUCCESSFUL”.

  • If the application was not submitted successfully, they will see a screen that indicates “EGIRO SUBMISSION FAILURE”. In the latter case, customers will have to resubmit a fresh application.

There are a few reasons why the customer’s eGIRO application was not submitted successfully.

  1. No approval from authorisers to complete eGIRO setup

  2. Inactive for a long time

  3. Window has been closed before finishing the eGIRO setup

  4. Incomplete application setup via the banking portal

In the case where a customer’s eGIRO application has been rejected, Tuas Power will send an email informing the customer of the rejection of application and the respective reason.
Do not worry as customers will also be guided on the next steps and will have to submit a fresh application accordingly.

Cheque Free

In support of our nation’s drive towards electronic payment, Tuas Power is no longer accepting or issuing cheques since 1 October 2023.

Customers are encouraged to start using alternative payment modes available.

Tuas Power will continue to process cheques received until 31 December 2023, at a charge of $25 per cheque.

This is as part of Tuas Power’s support for the nation’s drive to go cheque-free by 2025 as announced by The Monetary Authority of Singapore (MAS), as well as helping customer transit to other payment mode.

Yes, Tuas Power is happy to inform all corporate customers that Tuas Power will continue to process the cheques that are received after 1 October 2023. To ensure a smooth transition, Tuas Power will continue to accept cheques as a form of payment from our customers at $25 per cheque, until 31 December 2023.

Customers are encouraged to set up alternative payment methods as soon as possible to avoid any additional charges!

Fret not! There are no additional charges for making payments via GIRO, Telegraphic Transfer, e-Nets or AXS machines. Please ensure that the payment reference/ account number is indicated for payment.

Starting from 1 November 2023, at least 7 banks* will start imposing fees on cheque issuers for both corporates and individuals, while other banks will do so by July 2024. 

Charges associated with cheques will vary, depending on the bank of choice. They are predicted to rise between $2 to $6 by 2025 as cheque volume in the nation continues to fall. 

*The following banks will start to impose fees on cheque issuers.

  1. DBS Bank Limited

  2. Maybank

  3. Oversea-Chinese Banking Corp

  4. Standard Chartered Bank 

  5. The Hongkong and Shanghai Banking Corporation Limited 

  6. United Overseas Bank Limited

  7. Citibank

For more details, please check with the respective banks.

Going cheque-free is a much more convenient and efficient choice! Alternative payment methods offer quick and easy payment that can be done securely.

Not to worry.  Refunds will be made via bank transfer within 30 days after Tuas Power has received payment for the final bill. To ensure smooth processing of refunds, the customer must ensure that he or she has provided Tuas Power with the bank details to process the refund. Corporate customers should contact creditcontrol@tuaspower.com.sg with the following details:

  • Bank Account Name

  • Bank Account Number

  • Swift Code

  • Email Address

Upon termination of the customer’s account, any excess balance or security deposit will be refunded via bank transfer within 30 days after Tuas Power has received payment for the final bill.

To ensure smooth processing of refunds, the customer needs to ensure that he or she has provided Tuas Power with the bank details to process the refund. Corporate customers should contact creditcontrol@tuaspower.com.sg with the following details:

  • Bank Account Name

  • Bank Account Number

  • Swift Code

  • Email Address

Corporate customers may contact creditcontrol@tuaspower.com.sg with the following details to process their refunds:

  • Tuas Power Account Number

  • Bank Account Name

  • Bank Account Number

  • Swift Code

  • Email Address

Customers may contact Tuas Power should they have any queries.

PayNow QR

PayNow QR is a convenient and faster way for you to make payments by scanning a QR code using your mobile banking app. It is also secure as it adopts the same high security standards adopted by the Singapore banking industry for fund transfers such as FAST and GIRO.

To make a payment, scan or upload the QR code using any PayNow-participating banking app.

PayNow QR follows the SGQR standard and allows QR scan and pay for PayNow FAST transactions between customers from the PayNow participating banks.

PayNow QR adopts the SGQR standard where consumers can scan the QR code with supported bank applications and pay via PayNow.

Here are the 9 PayNow QR participating banks. 

  1. Bank of China (BOC) 

  2. Citibank Singapore Limited

  3. DBS Bank Limited

  4. Industrial and Commercial Bank of China (ICBC)

  5. Maybank 

  6. Oversea-Chinese Banking Corp (OCBC) 

  7. Standard Chartered Bank 

  8. The Hongkong and Shanghai Banking Corporation Limited (HSBC)

  9. United Overseas Bank Limited (UOB) 

You may visit the Association of Banks in Singapore (ABS) website to see the latest list of PayNow QR participating banks.

It’s easy!

  1. Open your PayNow QR supported banking app.

  2. Tap on Scan to Pay or QR Pay on the banking app.

  3. Scan PayNow QR on your Tuas Power electricity bill to make payment.

  4. Your Tuas Power billing account number and outstanding balance will automatically appear on your banking app.

  5. If you wish to change the payment amount, it is editable, so you can simply adjust it to your preferred amount.

  6. Confirm and submit your PayNow request.

Upon successful payment, you should receive a payment notification from your bank.

Yes, of course! Once you scan the PayNow QR code, the payment amount will be auto filled for you, but it is adjustable.

However, please note that your reference number will be auto filled with your invoice number, which is non-editable.

Typically, the current industry limit is set at $5,000. However, some banks have increased the limit to $200,000. The limit is also dependent on your company’s authoriser limits.

You may refer to the daily transfer limits offered by the respective banks here.

There is no expiry date for our PayNow QR. You can choose to make payment anytime before the next billing period.

The expiry date varies and will be stated in the invoice.

Each PayNow QR code is unique to the invoice received that month. As such, you will need to use the new PayNow QR to make payment instead.

Yes! Upon successful payment, you should receive a payment notification from your bank if you have subscribed to electronic banking notification. Tuas Power will also notify you of your successful payment via email.

You will need to register for a PayNow Corporate or Personal bank account to make payment via PayNow QR.

Simply log into your Internet Banking Portal and register for PayNow Corporate or Personal. Please do ensure that you have approved the setup and complete the registration. Once completed, the PayNow Corporate or Personal status should reflect that it is “Active”.

If you require assistance, you may contact us here.

No worries! PayNow QR is completely free of charge.

Do not worry! If you encounter an error during your payment, simply restart the app and try again.

If you are still unable to complete your payment successfully, please get in touch with your designated bank. Alternatively, you may contact us here.

If you require more information, you may visit the website of your selected bank.

Kindly refer to the FAQs from the respective banks below.

  1. Bank of China (BOC) 

  2. Citibank Singapore Limited

  3. DBS Bank Limited Corp

  4. Industrial and Commercial Bank of China (ICBC)

  5. Maybank

  6. Oversea-Chinese Banking Corp (OCBC) 

  7. Standard Chartered Bank 

  8. The Hongkong and Shanghai Banking Corporation Limited (HSBC)

  9. United Overseas Bank Limited (UOB) 

If you would like further assistance, you may contact us here.

You can make partial payment by editing the bill amount on PayNow supported banking app.

Tuas Power only allow one PayNow transaction at a time to any Tuas Power billing accounts. This is to ensure accurate tracking and review of payment transactions.

The overpaid amount will be reflected in your account or bill as credit balance. This amount will be automatically deducted from the outstanding balance on your next Tuas Power bill(s).

With PayNow QR, you only need to scan the QR code generated in your Tuas Power invoice. The QR code embeds all the required payment details such as the payment amount and reference number which saves you the time to manually enter the payment details and reduces error in data entry. The payment transaction can be completed seamlessly.

Carbon Tax

A carbon tax is a tax imposed on releases of carbon dioxide (CO2), which is emitted largely through the combustion of fossil fuels used in electricity production; industrial, commercial, and residential heating; and transportation.

It is a carbon pricing scheme implemented on 1 January 2019 to help meet the nation’s net zero targets and underpins our climate mitigation efforts.

The Grid Emission Factor measures the amount of carbon emissions per unit of electricity generated. This includes all generation sources such as natural gas, solar and waste-to-energy.

Source: https://www.ema.gov.sg/resources/faqs/statistics/carbon-emissions/what-is-grid-emission-factor-gef

The carbon tax level was previously set at $5/ tCO2e* from 2019 to 2023. However, effective from 1 January 2024, the carbon tax will be raised to $25/ tCO2e to support the nation’s net zero target. The carbon tax will continue to rise, and it is expected to reach a maximum of $80/ tCO2e by 2030.

Source: https://www.nccs.gov.sg/singapores-climate-action/mitigation-efforts/carbontax/

*It refers to tonnes (t) of carbon dioxide (CO2) equivalent (e)

The increase in carbon tax helps to strengthen the price signal for businesses and individuals to reduce their carbon footprint and encourage the use of cleaner energy sources.

This is crucial as Singapore works towards decarbonization and its national climate goals.

With the rise in carbon tax, we will be revising our Tuas Power Carbon Tax Charge accordingly as the Carbon Tax Rate is one of its components. As a result, our carbon tax charge will rise from the initial $0.0020285/kWh to $0.01030/kWh as reflected in your invoice.

Please see below for an example of how the carbon tax charge is being computed by Tuas Power:

Starting from 1 January 2024, the GEF rate of 0.4168 kg CO2/kWh will be applicable and shall be passed through to consumers. This will be reflected in your carbon tax charges.

No worries! Tuas Power will not be backdating and collecting the GEF adjustments made in both 2021 and 2022.

But effective from 1 January 2024, the GEF rate of 0.4168 kg CO2/kWh shall be applied.

*After receiving updated data from licensees, the Energy Market Authority (EMA) has revised the GEF published in November 2021 from 0.4057 kg CO2/kWh to 0.4085 kg CO2/kWh.

As we are committed to our journey in going green and supporting the nation’s goal of moving towards net zero, we will be actively exploring ways to go green and reduce our carbon emissions which will result in less cost being passed on to our customers.

We are also committed to keeping our electricity prices affordable and competitive for our customers.

You can consider adopting energy efficient practices, and explore energy-saving technologies. These measures can help to reduce overall energy consumption.

GST 2024

GST stands for Goods and Services Tax. It is a consumption tax applied to the sale of goods and services.

Effective from 1 January 2024, the GST rate will be raised from 8% to 9% and the newly revised GST rate will be applicable to all chargeable items.

To learn more about the GST rate, you may visit the IRAS website here.

We urge customers to consider adopting more energy efficient practices, such as using energy-saving appliances, and being mindful of electricity usage to offset the impact of increased GST on their bills.

While the base electricity rates remain the same, the rise in GST will result in an overall increase in electricity costs. As such, it is normal to see the cost of your electricity bill rise.

Starting from 1 January 2024, the revised GST rate of 9% will be applied to all chargeable items including, but not limited to the following:

  • Total Electricity Rate Cost 

  • One-time charges 

  • Miscellaneous/ administrative charges 

  • AMI Meter Installation (if applicable) 

As a result, you may see a revision in your monthly bill starting 1 January 2024. 

The GST rate will be charged according to your electricity billing period. This simply means the old GST rate of 8% will be applied to your electricity usage for December 2023, while the revised GST rate of 9% will be applied to your electricity usage from January 2024 onwards.

No worries! If your electricity consumption period falls before 1 January 2024, the outstanding balance will not be subjected to the 9% GST even if payment is made after 1 January 2024.

To find out more, kindly refer to IRAS website here.

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