With your completed online application and documents received by Tuas Power, it will take about 2 to 3 weeks for your transfer to Tuas Power to be completed. Tuas Power will submit your application based on your preferred transfer date to SP Group and they will inform us if your preferred transfer date can be achieved.
In the event that the preferred transfer date cannot be achieved, SP will assign another date for the transfer. SP will send you a letter to inform you of the transfer together with updates on your security deposit.
Not to worry, there are no additional third-party fees or charges to switch from SP to Tuas Power!
All of our standard and non-standard price plans are all in and will not consist of recurring monthly charges. The rate you have signed up for is the rate you will be billed for the contract period. You will not get surprised charges.
Yes, you can switch on behalf of your family/spouse or others if you have their consent. Please fill up the sign up form as per the owner’s details.
On our end, we will help to verify that the owner (main account) is aware and consents that you will be switching on their behalf, so no worries!
Easy!
Step 1: Choose an electricity plan that fits you to a T.
Step 2: Ensure that you have read through the advisory note, factsheet and terms and conditions that contain important information of your chosen electricity plan.
Step 3: Sign up on our website, or at any of our roadshows! Tuas Power will handle the transfer for you.
You can also leave your details below for us to get in touch.
In Singapore, all households are required to open an Utilities Account (For water, electricity, gas and/or refuse collection services) with SP Group for the supply of utilities.
If you’re moving houses, you would need to close your current utilities account with SP Group and open a new account for the new address.
Thereafter, you may sign up with Tuas Power or inform us if you are an existing residential customer, we will put in a transfer request for your electricity account.
You may visit the SP website for more information.
Tuas Power will help new customers inform SP Group after you sign up for an electricity plan.
There is no further action required on customer’s end.
If you are eligible, you may sign up by selecting a price plan that best suits your needs.
You will need to provide the following:
Eligible Premise address;
NRIC Number of the applicant (For verification purpose);
SP account number and image of last SP Bill;
Tenancy agreement if you are the tenant of the premise
Unfortunately, we do not have stacking of campaign and referral codes.
You can opt to use a campaign code or a referral code that you have gotten from your friend.
If you are switching in from another retailer, kindly indicate 1) your current Electricity Retailer & 2) your MSS Account Number in the online application form as these details are necessary for the transfer. Do attach your latest electricity bill or SP bill for our reference.
As SP is our billing agent, do take note you will be required to top up the security deposit with SP Group which had been partially refunded to you previously when you switched retailer (not applicable if your current retailer also engages SP as its billing agent).
Kindly contact us if you require a different commencement date. Do take note that any change in commencement date is subject to confirmation from all parties. You may wish to consult your current retailer for assistance with your current contract with them.
Should you need further assistance, please contact our hotline at 6838 6888 from 9am to 5.30pm, Mondays to Fridays except Public Holidays or email us at cuscare@tuaspower.com.sg.
Open Electricity Market (OEM)
The Open Electricity Market is the last phase of the liberalisation of the electricity market. It allows all residential households and businesses in Singapore to choose their electricity retailer.
All households will have the option to switch from SP to another electricity retailer.
Consumers under the Pay-As-You-Use (PAYU) metering scheme with SP Group can perform the switch after clearing all outstanding arrears owed to SP Group.
It is not compulsory for consumers to switch to a retailer.
Consumers who prefer to stay with SP Group to buy electricity at the regulated tariff can continue to do so.
However, switching to Tuas Power allows you to generate greater electricity savings with no changes to the way you are currently being billed by SP Group!
Electricity Plans
PowerFIX is a fixed rate plan that let you enjoy price certainty with fixed electricity rates for your contract period.
So even if the regulated tariff rates fluctuate, your fixed rate does not, assuring you price certainty for the long run!
PowerDO is a discount-off tariff plan that offers a percentage discount off the regulated tariff. No matter how the regulated tariff fluctuates, you are guaranteed savings!
Tuas Power offers PowerDO (Discount off SP-Tariff Price Plans) and PowerFIX (Fixed Price Plans).
Depending on your lifestyle and usage habits, you might want to check out the plans available to choose your preferred plans.
We have both Standard and Non-Standard Plans as part of providing a variety to suit different customers.
Our price plans for fixed rates (18 and 36-month contracts) are classified as Non-Standard Plans due to 2 main reasons:
The contract duration is not the EMA standard of 6, 12 or 24 months. Some customers might prefer a different contract duration, so Tuas Power provides for these customers.
For a Standard Product’s Auto Renewal rate, it has to be the same product type as the initial contract (for e.g. When you have signed a Discount Off Tariff Plan, you will renew as a Discount Off Tariff Plan). For Auto Renewal rates for a Non-Standard Product, it need not follow the same product type during renewal but the rates must be lower than regulated tariff at point of renewal. (e.g. When you have signed a Fixed Plan, you can renew to a Fixed or Discount Off Tariff plan).
All of our residential electricity price plans absorb carbon tax!
All our standard and non-standard price plans are inclusive of all applicable charges.
If you intend to change to another plan before your initial contract expires, an early termination fee of S$200 is applicable.
If you intend to switch plans during your renewal period, you can inform us on the date to start your preferred electricity plan at least 1-month in advance so we can help you make the arrangements.
U-Save Rebate
Tuas Power has tied up with SP Group for our residential customers.
Your billing arrangement with SP will stay the same even if you are with Tuas Power. Therefore, if you are currently eligible and SP Group has previously provided you with the U-Save rebates or Tuas Power has given you bill rebates, you will continue to have your electricity bill offset with the government’s U-Save/Tuas Power’s bill rebates.
Billing & Payment
For your added convenience, Tuas Power tied up with SP Group to act as our billing agent.
You will continue receiving one bill for all your utilities with Tuas Power’s lower electricity rates!
You will be able to see electricity meter reading which derives at your consumption, in the exactly the way SP used to bill you.
Tuas Power appoints SP Group as our billing agent, so you will continue receiving your bills as you are now, but with Tuas Power’s electricity rates.
Your billing cycle remains unchanged.
We are unable to provide same billing services as business customers are currently billed by Tuas Power while the residential customers are being billed by SP Group.
You may sign up and log in to the SP Utilities Portal ( https://www.spgroup.com.sg/home) to view your bills online or through SP Utilities’ mobile app.
Tuas Power has tied up with SP Group for our residential customers to reduce the hassle of having to pay multiple bills! There is no charge for hardcopy bill.
You may also use SP Utilities’ mobile app to submit your meter reading and to pay bills using credit card too!
Tuas Power appoints SP Group as our billing agent, which means you will continue receiving 1 SP Bill for your electricity, water and gas with Tuas Power’s electricity rates.
Your billing cycle remains unchanged.
For more enquiries on your bill, you can contact SP Group directly at 1800-2222333 or e-mail to customersupport@spgroup.com.sg for more details.
Tuas Power have tied up with SP Group for our residential customers. For your convenience, your existing payment billing arrangement with SP will remain the same. There is no charge for paper bill. The payment modes SP is providing will continue.
Payment modes include:
Recurring Payment using GIRO and DBS/POSB Everyday Card
Self Help Machines, you may pay your bill at SAMs, NETS Self-Service Stations, AXS Stations, DBS/POSB/OCBC ATMs
Internet Banking for DBS, OCBC, UOB & Citibank
Counter Payment using cash, NETs, Cashcard payments at post offices & 7-Eleven stores
SP Utilities Mobile App
As Tuas Power uses SP Group as our billing agent, you will not need to arrange for any additional GIRO payments, if you already have prior arrangement made.
A late payment fee of 1% will be imposed on default for late payment.
In the event where payment is still not received, SP Group will serve a Notice of Termination.
If payment is not made by the deadline as stated on the notice of termination, your account will be transferred back to SP Group in 10 business days and a $200 early termination fee will apply.
Referral Programme
Refer A Friend + program is a Loyalty Referral Program allows customers and their friends to sign up more friends for referral.
Once you are Tuas Power’s customer, you can refer more friends to enjoy an additional $20 bill rebate for each successful online referral program sign-up using your referral code!
You will receive $20, $10 or $5 referral rebates, depending on the referral tier. You can view your referral bonus credited to you in T+ Privilege portal.
Here’s an example of how the Referral+ works:
Tier 1: When you refer your friend Alice (Tier 1), you will get $20.
Tier 2: When Alice refers her friend Bernice, you will get $10.
Tier 3: When Bernice refers another friend Calvin, you will get $5.
It’s a multiplying effect so refer more and earn more!
The referral rebate is valid only for new sign up and is not valid for renewal.
Your Referral Code can be found in your Welcome Email, Confirmation of Transfer Email or the T+ Privilege portal.
T+ Privilege Portal
It is an exclusive rewards program for all Tuas Power residential/ household customers. Residential customers get to enjoy special treats and promotions from participated merchants and our partners.
To know your contract end date or referral code, you find them in the T+ Privilege portal!
Moving House / Relocation
You do not need to terminate the existing contract if you are moving house as we will port over your contract to your new address. There will be no charges for the port over. However, if you do decide to terminate the contract, there will be a $200 charge.
As for procedure, please terminate your utilities account with SP Group and open a new account for your new premise.
Submit your relocation request via T+ Privilege customer portal or e-mail us your old and new premise addresses with the following supporting documents for new premise 1 month in advance before your move. a. SP Utilities Bill or SP Account Opening Confirmation Letter for new premise. b. Tenancy Agreement (if renting).
Homes excluded from the transfer are as follows: a. New premise is registering under a non-domestic account. b. New premise is under solar/PV scheme. (i.e. solar panels installed)
Tuas Power will put in the transfer request to SP so that your contract can be transferred and continued at your new premise.
Contact us to close your electricity account for your current premise. We require a minimum of 10 business days’ notice to process your account closure request.
Contact SP Group separately to terminate your water & gas account(s) where applicable. Please visit https://www.spgroup.com.sg/home or call 1800 222 2333 for more details.
Open a new utilities account with SP Group for your new premise. Remember to select electricity supply when applying for your new account. SP will issue you a new utilities account number. Please visit https://www.spgroup.com.sg/home or call 1800 222 2333 for more details.
SP will issue you a SP Account Opening confirmation letter or email to confirm your new utilities account.
Submit your relocation request here by providing your new premise address and valid supporting documents (e.g. SP Utilities Bill or SP Account Opening Confirmation Letter for new premise and Tenancy Agreement).
TPS will issue you a new agreement with the details of your new premises, while keeping the terms of your previous agreement. A copy of this new agreement will be sent to you via
a. Email – If you provided TPS a valid email address
b. Mail – If no email address was registered with TPS
Do let us know 2 weeks in advance for us to do the processing. a. SP will require at least 7 business days to open or close your utilities account. b. We will require at least 5 – 7 business days to transfer your electricity account.
For new electricity accounts, we can only submit any transfer request after SP has completed the first meter read (indicated in your confirmation letter/email but subject to confirmation from SP Group). You are encouraged to get in touch with us if you are uncertain of the process.
You may indicate your preferred contract start dates for your new premise to us. Your contract duration will resume once the previous agreement has ended (i.e. account closed or transferred back to SP) and electricity has been turned on at your new premise.
However, the contract commencement date will be subjected to the standard account transaction process or practices by SP Group. We will do our best to accommodate your request(s).
Yes, it is possible. You will need to discuss the takeover of contract with your new homeowner/tenant.
When both parties agree, a Transfer of Ownership form is required to be completed.
Please email us your request with the new homeowner/tenant’s email/contact for our processing.
In the event that the new homeowner/tenant declines the transfer, a $200 termination charge will be applicable.
SP Group will continue to provide meter reading services.
It is not necessary to submit your own reading.
However, if you wish to be billed on actual meter readings monthly, you may submit your meter readings through below self-help channels: – Using SP Group Utilities Mobile app – Through SP Utilities Portal
You need not submit meter readings if you are using AMI meters as the consumption will be automatically transmitted from your AMI Meter to SP Group.
It’s not compulsory to change your meter. Most residential premises today are using Cumulative meters to track electricity consumption.
If you prefer to switch to an Automated Metering Infrastructure (AMI) or a Smart Meter, a one-time fee of $40 will be charged to SP Group. Do note that there is no rush to change your meter.
SP Group takes approximately 1 month for the installation to happen.
The installation itself takes no more than 30 minutes and will cause a temporary disruption to your electricity supply.
There is no rush for you to replace your existing electricity meter to an AMI Meter, but if you wish to do so, you can contact SP Group directly.
Kindly note that an installation fee of $40 (before GST) is applicable.
If you do suspect your meter is faulty or providing a wrong read, you can inform us by calling us at 68386888 or send us an email at cuscare@tuaspower.com.sg to request for SP to run a meter test. However, do note that a meter testing fee will apply.
Renewal
We will send you a notification on renewal at least 10 business days prior to your contract expiry. Alternatively, you can login to T+ Privilege portal to check your contract end date.
You can login to T+ Privilege portal to renew your contract. If we do not receive any new instructions from you before the stipulated deadline in renewal letter, your contract will be auto-renewed.
If you inform us on the non-renewal before the stipulated deadline, your account will be transferred back to SP Group at the regulated tariff.
You can log in to T+ Privilege portal to renew your contract. If we do not receive any further instructions from you before the stipulated deadline indicated on the renewal letter, your contract will be auto-renewed.
General
As stated by SP Group, consumers will continue to receive their electricity supply as they used to and there will be no change to the way electricity is transmitted to them, regardless of their choice of electricity retailer.
SP Group will continue to operate the national power grid, which transmits electricity throughout Singapore.
For urgent cases, you should call SP PowerGrid (24 hours power supply interruption) at 1800 778 8888 immediately or email to esc@singaporepower.com.sg.
Otherwise you may contact us for assistance to liaise with SP PowerGrid on your behalf.
Kindly find our contact info below:
CusCare Hotline / Fax 6838 6888 9.00 am to 5.30 pm (Mondays to Fridays)
It is the electricity tariff rate that SP Group will review and adjust quarterly to reflect the changes in the cost of electricity.
Please send us an e-mail at cuscare@tuaspower.com.sg or call our Customer Care hotline at 6838 6888 to authorise us on the change.
We will update the changes in your records with us as well as with SP Group.
Do take a look at your electricity bills. If you are a Domestic account user, it will be stated under the [Account Type] in your SP-Services bill. You will be able to sign up for Tuas Power’s residential electricity plan if you are a Domestic customer.
If you are a non-domestic customer, you can also enjoy savings from our Commercial price plans.
Do contact us if you need more information and we will be happy to assist.
The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. EMA serves as the regulator of the Open Electricity Market.
For more information on EMA, please visit www.ema.gov.sg
SP Group
The Market Support Services Licensee (MSSL) provides end-to-end market support services which include supply turn-on and disconnection, billing and payment collection, metering, data management and other customer services.
SP Group (SPS), a wholly-owned subsidiary of SP Group, is the only Market Support Service Licensee (MSSL) for the electricity market in Singapore.
For more information, you may visit www.spgroup.com.sg
For Electricity Supply Interruption, kindly call 1800 778 8888.
You may visit SP website for more info.
Termination
Customers who would like to terminate before their contract period ends or without notification period will have to pay a termination fee of $200.
We would encourage customers to complete their contract period or provide sufficient notice period to avoid having to pay the termination amount.
Yes, you may switch back to SP Group.
You will need to inform us on your request on the date of transfer preferred.
Please note that if you choose to switch to SP Group before your contract ends, there will be a S$200 early termination fee.
During the initial contract period, you can choose to terminate upon expiry by giving 10 business days’ written notice to Tuas Power. In the case of auto-renewals, you may choose to terminate your contract within the first 30 days of your auto-renewal term.
However, if you choose to terminate your contract prior to your contract expiry or past the first 30 days of auto-renewal term, an early termination fee of $200 will be incurred.
Grocery e-voucher
Tuas Power will send a redemption email to customers. Customers can open the URL in redemption email to retrieve their e-vouchers. Customers will see this webpage when they open the URL. The webpage can also be printed out to be used physically.
The e-voucher includes a QR code that can be scanned at store checkout and a voucher code to be redeemed online.
The e-voucher can be drawn multiple times until the balance runs out or until expiry. Only the total transaction amount can be deducted from the e-voucher; customers cannot choose the specific value to be deducted.
If the balance is below the transaction amount, the e-voucher can be used, and the remaining balance can be paid via other payment methods.
The expiry date for FairPrice e-vouchers can be found on the e-voucher itself, below the QR code. The validity of the e-vouchers is 1 year only based on the voucher generated date.
Yes, they can be used together with the other vouchers or promo codes. During payment processing, the vouchers or promo codes will be used first and then the e-voucher will be applied to the remaining amount.
Only the total transaction amount can be deducted from the e-voucher; customers cannot choose the specific value to be deducted.
If the transaction amount is more than the e-vouchers available, the e-voucher can be used first and the remaining balance can be paid via other payment methods.
No, can open the URL in the redemption email or SMS to retrieve their e-vouchers via a webpage when they open the URL. The e-vouchers can be redeemed by the webpage, or it can be printed out to be used physically.
For more details, customers can visit the following link to learn more:
With your completed online application and documents received by Tuas Power, it will take about 2 to 3 weeks for your transfer to Tuas Power to be completed. Tuas Power will submit your application based on your preferred transfer date to SP Group and they will inform us if your preferred transfer date can be achieved.
In the event that the preferred transfer date cannot be achieved, SP will assign another date for the transfer. SP will send you a letter to inform you of the transfer together with updates on your security deposit.
Not to worry, there are no additional third-party fees or charges to switch from SP to Tuas Power!
All of our standard and non-standard price plans are all in and will not consist of recurring monthly charges. The rate you have signed up for is the rate you will be billed for the contract period. You will not get surprised charges.
Yes, you can switch on behalf of your family/spouse or others if you have their consent. Please fill up the sign up form as per the owner’s details.
On our end, we will help to verify that the owner (main account) is aware and consents that you will be switching on their behalf, so no worries!
Easy!
Step 1: Choose an electricity plan that fits you to a T.
Step 2: Ensure that you have read through the advisory note, factsheet and terms and conditions that contain important information of your chosen electricity plan.
Step 3: Sign up on our website, or at any of our roadshows! Tuas Power will handle the transfer for you.
You can also leave your details below for us to get in touch.
In Singapore, all households are required to open an Utilities Account (For water, electricity, gas and/or refuse collection services) with SP Group for the supply of utilities.
If you’re moving houses, you would need to close your current utilities account with SP Group and open a new account for the new address.
Thereafter, you may sign up with Tuas Power or inform us if you are an existing residential customer, we will put in a transfer request for your electricity account.
You may visit the SP website for more information.
Tuas Power will help new customers inform SP Group after you sign up for an electricity plan.
There is no further action required on customer’s end.
If you are eligible, you may sign up by selecting a price plan that best suits your needs.
You will need to provide the following:
Eligible Premise address;
NRIC Number of the applicant (For verification purpose);
SP account number and image of last SP Bill;
Tenancy agreement if you are the tenant of the premise
Unfortunately, we do not have stacking of campaign and referral codes.
You can opt to use a campaign code or a referral code that you have gotten from your friend.
If you are switching in from another retailer, kindly indicate 1) your current Electricity Retailer & 2) your MSS Account Number in the online application form as these details are necessary for the transfer. Do attach your latest electricity bill or SP bill for our reference.
As SP is our billing agent, do take note you will be required to top up the security deposit with SP Group which had been partially refunded to you previously when you switched retailer (not applicable if your current retailer also engages SP as its billing agent).
Kindly contact us if you require a different commencement date. Do take note that any change in commencement date is subject to confirmation from all parties. You may wish to consult your current retailer for assistance with your current contract with them.
Should you need further assistance, please contact our hotline at 6838 6888 from 9am to 5.30pm, Mondays to Fridays except Public Holidays or email us at cuscare@tuaspower.com.sg.
Open Electricity Market (OEM)
The Open Electricity Market is the last phase of the liberalisation of the electricity market. It allows all residential households and businesses in Singapore to choose their electricity retailer.
All households will have the option to switch from SP to another electricity retailer.
Consumers under the Pay-As-You-Use (PAYU) metering scheme with SP Group can perform the switch after clearing all outstanding arrears owed to SP Group.
It is not compulsory for consumers to switch to a retailer.
Consumers who prefer to stay with SP Group to buy electricity at the regulated tariff can continue to do so.
However, switching to Tuas Power allows you to generate greater electricity savings with no changes to the way you are currently being billed by SP Group!
Electricity Plans
PowerFIX is a fixed rate plan that let you enjoy price certainty with fixed electricity rates for your contract period.
So even if the regulated tariff rates fluctuate, your fixed rate does not, assuring you price certainty for the long run!
PowerDO is a discount-off tariff plan that offers a percentage discount off the regulated tariff. No matter how the regulated tariff fluctuates, you are guaranteed savings!
Tuas Power offers PowerDO (Discount off SP-Tariff Price Plans) and PowerFIX (Fixed Price Plans).
Depending on your lifestyle and usage habits, you might want to check out the plans available to choose your preferred plans.
We have both Standard and Non-Standard Plans as part of providing a variety to suit different customers.
Our price plans for fixed rates (18 and 36-month contracts) are classified as Non-Standard Plans due to 2 main reasons:
The contract duration is not the EMA standard of 6, 12 or 24 months. Some customers might prefer a different contract duration, so Tuas Power provides for these customers.
For a Standard Product’s Auto Renewal rate, it has to be the same product type as the initial contract (for e.g. When you have signed a Discount Off Tariff Plan, you will renew as a Discount Off Tariff Plan). For Auto Renewal rates for a Non-Standard Product, it need not follow the same product type during renewal but the rates must be lower than regulated tariff at point of renewal. (e.g. When you have signed a Fixed Plan, you can renew to a Fixed or Discount Off Tariff plan).
All of our residential electricity price plans absorb carbon tax!
All our standard and non-standard price plans are inclusive of all applicable charges.
If you intend to change to another plan before your initial contract expires, an early termination fee of S$200 is applicable.
If you intend to switch plans during your renewal period, you can inform us on the date to start your preferred electricity plan at least 1-month in advance so we can help you make the arrangements.
U-Save Rebate
Tuas Power has tied up with SP Group for our residential customers.
Your billing arrangement with SP will stay the same even if you are with Tuas Power. Therefore, if you are currently eligible and SP Group has previously provided you with the U-Save rebates or Tuas Power has given you bill rebates, you will continue to have your electricity bill offset with the government’s U-Save/Tuas Power’s bill rebates.
Billing & Payment
For your added convenience, Tuas Power tied up with SP Group to act as our billing agent.
You will continue receiving one bill for all your utilities with Tuas Power’s lower electricity rates!
You will be able to see electricity meter reading which derives at your consumption, in the exactly the way SP used to bill you.
Tuas Power appoints SP Group as our billing agent, so you will continue receiving your bills as you are now, but with Tuas Power’s electricity rates.
Your billing cycle remains unchanged.
We are unable to provide same billing services as business customers are currently billed by Tuas Power while the residential customers are being billed by SP Group.
You may sign up and log in to the SP Utilities Portal ( https://www.spgroup.com.sg/home) to view your bills online or through SP Utilities’ mobile app.
Tuas Power has tied up with SP Group for our residential customers to reduce the hassle of having to pay multiple bills! There is no charge for hardcopy bill.
You may also use SP Utilities’ mobile app to submit your meter reading and to pay bills using credit card too!
Tuas Power appoints SP Group as our billing agent, which means you will continue receiving 1 SP Bill for your electricity, water and gas with Tuas Power’s electricity rates.
Your billing cycle remains unchanged.
For more enquiries on your bill, you can contact SP Group directly at 1800-2222333 or e-mail to customersupport@spgroup.com.sg for more details.
Tuas Power have tied up with SP Group for our residential customers. For your convenience, your existing payment billing arrangement with SP will remain the same. There is no charge for paper bill. The payment modes SP is providing will continue.
Payment modes include:
Recurring Payment using GIRO and DBS/POSB Everyday Card
Self Help Machines, you may pay your bill at SAMs, NETS Self-Service Stations, AXS Stations, DBS/POSB/OCBC ATMs
Internet Banking for DBS, OCBC, UOB & Citibank
Counter Payment using cash, NETs, Cashcard payments at post offices & 7-Eleven stores
SP Utilities Mobile App
As Tuas Power uses SP Group as our billing agent, you will not need to arrange for any additional GIRO payments, if you already have prior arrangement made.
A late payment fee of 1% will be imposed on default for late payment.
In the event where payment is still not received, SP Group will serve a Notice of Termination.
If payment is not made by the deadline as stated on the notice of termination, your account will be transferred back to SP Group in 10 business days and a $200 early termination fee will apply.
Referral Programme
Refer A Friend + program is a Loyalty Referral Program allows customers and their friends to sign up more friends for referral.
Once you are Tuas Power’s customer, you can refer more friends to enjoy an additional $20 bill rebate for each successful online referral program sign-up using your referral code!
You will receive $20, $10 or $5 referral rebates, depending on the referral tier. You can view your referral bonus credited to you in T+ Privilege portal.
Here’s an example of how the Referral+ works:
Tier 1: When you refer your friend Alice (Tier 1), you will get $20.
Tier 2: When Alice refers her friend Bernice, you will get $10.
Tier 3: When Bernice refers another friend Calvin, you will get $5.
It’s a multiplying effect so refer more and earn more!
The referral rebate is valid only for new sign up and is not valid for renewal.
Your Referral Code can be found in your Welcome Email, Confirmation of Transfer Email or the T+ Privilege portal.
T+ Privilege Portal
It is an exclusive rewards program for all Tuas Power residential/ household customers. Residential customers get to enjoy special treats and promotions from participated merchants and our partners.
To know your contract end date or referral code, you find them in the T+ Privilege portal!
Moving House / Relocation
You do not need to terminate the existing contract if you are moving house as we will port over your contract to your new address. There will be no charges for the port over. However, if you do decide to terminate the contract, there will be a $200 charge.
As for procedure, please terminate your utilities account with SP Group and open a new account for your new premise.
Submit your relocation request via T+ Privilege customer portal or e-mail us your old and new premise addresses with the following supporting documents for new premise 1 month in advance before your move. a. SP Utilities Bill or SP Account Opening Confirmation Letter for new premise. b. Tenancy Agreement (if renting).
Homes excluded from the transfer are as follows: a. New premise is registering under a non-domestic account. b. New premise is under solar/PV scheme. (i.e. solar panels installed)
Tuas Power will put in the transfer request to SP so that your contract can be transferred and continued at your new premise.
Contact us to close your electricity account for your current premise. We require a minimum of 10 business days’ notice to process your account closure request.
Contact SP Group separately to terminate your water & gas account(s) where applicable. Please visit https://www.spgroup.com.sg/home or call 1800 222 2333 for more details.
Open a new utilities account with SP Group for your new premise. Remember to select electricity supply when applying for your new account. SP will issue you a new utilities account number. Please visit https://www.spgroup.com.sg/home or call 1800 222 2333 for more details.
SP will issue you a SP Account Opening confirmation letter or email to confirm your new utilities account.
Submit your relocation request here by providing your new premise address and valid supporting documents (e.g. SP Utilities Bill or SP Account Opening Confirmation Letter for new premise and Tenancy Agreement).
TPS will issue you a new agreement with the details of your new premises, while keeping the terms of your previous agreement. A copy of this new agreement will be sent to you via
a. Email – If you provided TPS a valid email address
b. Mail – If no email address was registered with TPS
Do let us know 2 weeks in advance for us to do the processing. a. SP will require at least 7 business days to open or close your utilities account. b. We will require at least 5 – 7 business days to transfer your electricity account.
For new electricity accounts, we can only submit any transfer request after SP has completed the first meter read (indicated in your confirmation letter/email but subject to confirmation from SP Group). You are encouraged to get in touch with us if you are uncertain of the process.
You may indicate your preferred contract start dates for your new premise to us. Your contract duration will resume once the previous agreement has ended (i.e. account closed or transferred back to SP) and electricity has been turned on at your new premise.
However, the contract commencement date will be subjected to the standard account transaction process or practices by SP Group. We will do our best to accommodate your request(s).
Yes, it is possible. You will need to discuss the takeover of contract with your new homeowner/tenant.
When both parties agree, a Transfer of Ownership form is required to be completed.
Please email us your request with the new homeowner/tenant’s email/contact for our processing.
In the event that the new homeowner/tenant declines the transfer, a $200 termination charge will be applicable.
SP Group will continue to provide meter reading services.
It is not necessary to submit your own reading.
However, if you wish to be billed on actual meter readings monthly, you may submit your meter readings through below self-help channels: – Using SP Group Utilities Mobile app – Through SP Utilities Portal
You need not submit meter readings if you are using AMI meters as the consumption will be automatically transmitted from your AMI Meter to SP Group.
It’s not compulsory to change your meter. Most residential premises today are using Cumulative meters to track electricity consumption.
If you prefer to switch to an Automated Metering Infrastructure (AMI) or a Smart Meter, a one-time fee of $40 will be charged to SP Group. Do note that there is no rush to change your meter.
SP Group takes approximately 1 month for the installation to happen.
The installation itself takes no more than 30 minutes and will cause a temporary disruption to your electricity supply.
There is no rush for you to replace your existing electricity meter to an AMI Meter, but if you wish to do so, you can contact SP Group directly.
Kindly note that an installation fee of $40 (before GST) is applicable.
If you do suspect your meter is faulty or providing a wrong read, you can inform us by calling us at 68386888 or send us an email at cuscare@tuaspower.com.sg to request for SP to run a meter test. However, do note that a meter testing fee will apply.
Renewal
We will send you a notification on renewal at least 10 business days prior to your contract expiry. Alternatively, you can login to T+ Privilege portal to check your contract end date.
You can login to T+ Privilege portal to renew your contract. If we do not receive any new instructions from you before the stipulated deadline in renewal letter, your contract will be auto-renewed.
If you inform us on the non-renewal before the stipulated deadline, your account will be transferred back to SP Group at the regulated tariff.
You can log in to T+ Privilege portal to renew your contract. If we do not receive any further instructions from you before the stipulated deadline indicated on the renewal letter, your contract will be auto-renewed.
General
As stated by SP Group, consumers will continue to receive their electricity supply as they used to and there will be no change to the way electricity is transmitted to them, regardless of their choice of electricity retailer.
SP Group will continue to operate the national power grid, which transmits electricity throughout Singapore.
For urgent cases, you should call SP PowerGrid (24 hours power supply interruption) at 1800 778 8888 immediately or email to esc@singaporepower.com.sg.
Otherwise you may contact us for assistance to liaise with SP PowerGrid on your behalf.
Kindly find our contact info below:
CusCare Hotline / Fax 6838 6888 9.00 am to 5.30 pm (Mondays to Fridays)
It is the electricity tariff rate that SP Group will review and adjust quarterly to reflect the changes in the cost of electricity.
Please send us an e-mail at cuscare@tuaspower.com.sg or call our Customer Care hotline at 6838 6888 to authorise us on the change.
We will update the changes in your records with us as well as with SP Group.
Do take a look at your electricity bills. If you are a Domestic account user, it will be stated under the [Account Type] in your SP-Services bill. You will be able to sign up for Tuas Power’s residential electricity plan if you are a Domestic customer.
If you are a non-domestic customer, you can also enjoy savings from our Commercial price plans.
Do contact us if you need more information and we will be happy to assist.
The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. EMA serves as the regulator of the Open Electricity Market.
For more information on EMA, please visit www.ema.gov.sg
SP Group
The Market Support Services Licensee (MSSL) provides end-to-end market support services which include supply turn-on and disconnection, billing and payment collection, metering, data management and other customer services.
SP Group (SPS), a wholly-owned subsidiary of SP Group, is the only Market Support Service Licensee (MSSL) for the electricity market in Singapore.
For more information, you may visit www.spgroup.com.sg
For Electricity Supply Interruption, kindly call 1800 778 8888.
You may visit SP website for more info.
Termination
Customers who would like to terminate before their contract period ends or without notification period will have to pay a termination fee of $200.
We would encourage customers to complete their contract period or provide sufficient notice period to avoid having to pay the termination amount.
Yes, you may switch back to SP Group.
You will need to inform us on your request on the date of transfer preferred.
Please note that if you choose to switch to SP Group before your contract ends, there will be a S$200 early termination fee.
During the initial contract period, you can choose to terminate upon expiry by giving 10 business days’ written notice to Tuas Power. In the case of auto-renewals, you may choose to terminate your contract within the first 30 days of your auto-renewal term.
However, if you choose to terminate your contract prior to your contract expiry or past the first 30 days of auto-renewal term, an early termination fee of $200 will be incurred.
Grocery e-voucher
Tuas Power will send a redemption email to customers. Customers can open the URL in redemption email to retrieve their e-vouchers. Customers will see this webpage when they open the URL. The webpage can also be printed out to be used physically.
The e-voucher includes a QR code that can be scanned at store checkout and a voucher code to be redeemed online.
The e-voucher can be drawn multiple times until the balance runs out or until expiry. Only the total transaction amount can be deducted from the e-voucher; customers cannot choose the specific value to be deducted.
If the balance is below the transaction amount, the e-voucher can be used, and the remaining balance can be paid via other payment methods.
The expiry date for FairPrice e-vouchers can be found on the e-voucher itself, below the QR code. The validity of the e-vouchers is 1 year only based on the voucher generated date.
Yes, they can be used together with the other vouchers or promo codes. During payment processing, the vouchers or promo codes will be used first and then the e-voucher will be applied to the remaining amount.
Only the total transaction amount can be deducted from the e-voucher; customers cannot choose the specific value to be deducted.
If the transaction amount is more than the e-vouchers available, the e-voucher can be used first and the remaining balance can be paid via other payment methods.
No, can open the URL in the redemption email or SMS to retrieve their e-vouchers via a webpage when they open the URL. The e-vouchers can be redeemed by the webpage, or it can be printed out to be used physically.
For more details, customers can visit the following link to learn more:
