I had been with Tuas Power since day 1 the start of open electric. Had sign up 12 months then continue with 36 months . Jan 2024 continue another 36 months. Best customer service that answer queries and assist without fail . My no 1 trusted electric partner ! Continue with the good work to support all existing & new customers.
Phyllis
Electrical service is impeccable. When my 2 year contract was nearing completion, they send us reminder and also very open to advice us to compare prices before renewing. This gives a peace of mind and allows us to compare and choose per your needs. As my needs are taken care by Tuas , we continue with another 24 months. A service you can trust and also value for money. Great Job Tuas Power.
Varathappan Naransamy Naidu
My first time to signup and it was a breeze! SO easy and quick! The response was fast too and everything settled so easily without me having to check or do anything. I am happy and hope to continue to use Tuas Power.....
Lay Peng Liam
I have just completed my 24 months with Tuas Power and decided to sign up for another fixed 36. Previously was with another company which went folded. After doing my homework, I decided to sign up with TP to try out. I was happy with the customer service and the ease of integration into the big family. I have since then referred a few of my friends and family members to sign up with them. Good job!
Kreuz Chua
I started off from another electric retailer. Decided to switch to Tuas Power once contract ended because of same bill with SP which makes it very convenient to monitor usage. No frills plans. Current plan expiring in April. Decided to renew another 3 years. I find it's still the cheapest rate after comparison with other companies 👍
Su Az
Called the customer service earlier on.. to compare the available package. They quickly identified I'm an existing customer (already > 2 years customer) and clearly explained the plans, the bill rebates and promotions available, am thankful. I liked the fact that the bill is merged with SP services as it's easily accessible via app. Also great to know that every Christmas, there's some free gifts... ... looking forward. Thanks to the Tuas Power team for working hard behind the scene!
Lovestar
[Customer Services] i switched over to Tuas 24 mths ago, so far the Combined billing is easy to monitor the bills, and when u leave a msg for enquiry etc they do give a Returned call which i appreciate. During Festive holidays they will have goodies for redeem or greetings which i find Customer Oriented & Heart Warming, Just renewed with them Jan 2024 the process was so easy.
Yvonne Tjl
I have been with Tuas Power for 4 years, renewal process is very simple, 1st 3 years rate is cheaper a lot compared to SP Power, 4th year still cheap and fix price, no need to worry about electric bill keep rising.
Able recontract by end of the year 2023 even still leave 7 months contract, so can save the bill coz year 2024 Jan - March is the highest electric rate since year 2009. Believe electric rate will keep high and difficult to go down.
Can check the usage through SP App too, easy of monitoring.
Hooi Tiong Cheah
I recently made the switch to Tuas Power from another electric service provider, and the experience has been nothing short of excellent.
The transition process was remarkably smooth, thanks to the helpful guidance and prompt assistance provided by the Tuas Power team. They made sure the switch was hassle-free, allowing me to start benefiting from their services without any inconvenience.
Tuas Power's straightforward approach makes it easy to understand consumption patterns and manage costs effectively. No hidden fees or confusing billing – just clarity.
Overall, I am genuinely pleased with my decision to choose Tuas Power as my electric service provider!
Izzati Sulaimi
I have used Tuas Power for the last 24 months and due for renewal on 18 Jan 2024. Because of the one bill concept that I receive every month, I find it easy to submit meter readings and utilise the U-save rebates. The rates are also good and I have now recontracted with a further 36 months.
